Tony Clemens' Resume (Last updated October 27th 2008)

Supervise and mentor 4 direct reports, and 13 indirect reports.

Ensure supervisors are working with their associates to process the required number of issues, and that the issues being processed are accurate.

Work with supervisors to maintain processing checklists so that correct processing procedures are followed.

Initiate training sessions to reinforce new policy changes, as well as to go over existing policies on a quarterly basis.

Streamline CSG's processing in order to keep up with changing rules and to make overall processing more efficient. Work with the IT department to get new systems and processes in place to reduce the amount of time necessary to complete duties.

Provide detailed (monthly, quarterly, annual, and adhoc) reporting to large clients and the company's board of directors.

Prepare and analyze statistical Client Services unit reports for senior management.

Prepare and discuss annual performance evaluations and performance plans.

Maintain a $1.3 million budget

Streamline department's processing in order to keep up with changing rules and to make overall processing more efficient.

Supervise a team of associates who process adjustments for contributions, distributions, loan processing, and plan wide cleanup.

Responsible for providing detailed (monthly, quarterly, annual, and adhoc) reporting to large clients and the company's board of directors.

Act as a technical resource for the Client Services division; help associates with more comples issues that require the use of Microsoft Access and/or reports using T933s or T966s and textfiles.

Locate potential problems and correct them before they become larger issues.

Prepare weekly and monthly reports listing any suspected market timers and excessive traders.

Analyze trading reports looking for trading patterns that may be suspect.

Notify participants that they are in violation of ICMA-RC's stated trading policies. Take appropriate action if the trading pattern does not change.

Monitor, research and assess trading fees associated with excessive trading of some mutual funds by participants.

Test applications as they move through the development phases making sure all problems are noted appropriately and are corrected prior to moving the final product to a Production environment.

Liaison between Operations and the Information Technology department. Aid in drafting requirements for new procedures and applications to make day-to-day processing more efficient.

Regression and acceptance test new products and proprietary applications that will impact processing.

Document and report all testing issues related to the implementation of new versions of the OmniPlus recordkeeping system making sure all proprietary systems interact with Omni correctly.

Train associates on new features included in the new versions of Omni.

Assist in the quarterly statement process by working on the team in charge of enhancements and review of the statement printing process.

Utilize database and spreadsheet software to provide reports to upper management.

Work with Financial Operations and Trust Accounting departments to facilitate a clear understanding of Certificate of Deposit records and document procedures for communication of adjustment transactions before and after processing.

Maintain CD records, process CD adjustments, review transactions involving CD's, and document division procedures for CD processing.

Assist in the quarterly statement process.

Utilize database and spreadsheet software to provide reports to upper management.

In charge of setting up all funds with the mutual fund company for each new plan.

Conversion and establishment of plans from prior administration systems onto DAC's proprietary systems, which included the Relius Administration Recordkeeping System (Quantech).

Balance plan activity, reconciling the sub-accounting system and trust accounts held at various mutual fund families.

Provide information to plan sponsors, administrators, brokers and recordkeepers for retirement accounts including profit sharing, money purchase, 401(k) and 403(b) plans.

Knowledge of 401(k), 401(a), 403(b), 457, Defined Contribution, Deferred Compensation, ERISA, OmniPlus, OmniStation, OmniPay, Relius Administration, Quantech, Recordkeeping Systems, PlanConvert, OmniScript, TSO, User Acceptance Testing, Application Testing, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint

Tau Kappa Epsilon Fraternity, Notre Dame Club of Maryland, Notre Dame Club of DC

ICMA-RC's President's High Achievement Award (2002, 2005)

Tau Kappa Epsilon Fraternity Key Leader Award (2006) for volunteering with local chapters